BILLING

Cancellation and Refund Policy

Effective August 8, 2026. Project Anchor is in a controlled pre-launch stage. No payment or subscription is accepted in preview mode, so no current purchase or refund claim can arise through this website. Final operator, contact and checkout details will be published before paid access opens.

1. Cancelling a subscription

You may cancel a recurring plan before its next renewal through the customer account or the support route stated in your order. Cancellation stops future renewals. Unless your order or applicable law provides otherwise, access continues until the end of the period already paid for.

2. Change of mind

Because paid access is a digital software service, payments are generally not refundable solely because you changed your mind after access was delivered. This does not limit any cooling-off, cancellation or refund right that applies under mandatory law or the payment provider's binding policy.

3. Failure to deliver paid access

If a verified payment is received but the ordered software access cannot be delivered within a reasonable time, contact support. After verification, Project Anchor will restore access, offer an appropriate service credit or arrange a refund through the original payment method.

4. Duplicate or unauthorized charges

Report a suspected duplicate or unauthorized charge promptly using the support contact shown in your order. Do not send card details, passwords, wallet seed phrases or private keys. Project Anchor and the payment provider may request limited evidence needed to investigate and prevent further misuse.

5. Market outcomes are not refundable events

Fees pay for access to research-organization, workflow and risk-control software—not investment performance. A trading loss, missed opportunity, model output or market outcome does not by itself create a refund entitlement.

6. Processing

Approved refunds are returned through the original payment provider where possible. Processing time depends on that provider and your bank or network. Project Anchor does not issue refunds to a different card, bank account or wallet merely on request.

7. Suspension and mandatory rights

Access may be suspended for security, unlawful use, material breach or non-payment. Any unused-period treatment will follow the order, the reason for suspension and applicable law. Nothing in this policy removes consumer or statutory rights that cannot lawfully be waived.